Review the “Chapter Twelve Case: Five Famous ERP Failures” at the end of Ch. 12 of Business Driven Technology.
The world of ERP may seem boring to those caught up in the hysteria over Twitter and iPhone applications, but there’s plenty of drama to be found: Troubled multimillion-dollar software deals that produce spectacular failures and huge spending nightmares; vendor marketing bravado that breeds cut-throat competition and contempt; and embarrassing and costly lawsuits over botched implementations and intellectual property breaches. Consider CIO.com’s brief and semi-chronological history of five ERP scandals as a warning if you’re contemplating an upgrade or implementation.
Review each of the five examples mentioned in the case. Use the company you currently work for or a company you have worked for answer the following questions:
Respond to at least three of your peers. In your response, address any thoughts you have on the benefits of ERP process and the value of integrating SCM, CRM, and ERP within an organization.
Students need to contribute three substantive posts in this discussion by the due date indicated. The substantive posts can be any combination of responses and replies.
The only organization I have worked for that used an ERP was a large urban school district in human resources and professional development. We used the SAP ERP. As far as I know, we did not use a CRM or SCM. Every piece of our employee data was entered into the system upon hire. Our different departments had their own permissions as far as the parts of the data they were able to see and work with. Human resources had several different departments under the HR umbrella: certificated staffing (teachers/principals), non-certificated staffing (clerical, IT, maintenance, etc.), certification (qualifying teacher candidates), and each area had its own permissions. The benefit was the centralized employee information database, so that each department was using the same raw data to perform whatever work they needed to do. There were no data redundancies.
Because we were such a large school district, it was important that everyone had access to the data they needed to complete their work. If each department worked with their own databases, it would increase the likelihood of errors or duplicate data. Reports could be selected from specific templates or you could run an ad hoc query and add your own parameters (ex: math teachers with a master’s degree hired in a certain month.
I think companies should determine which ERP most closely matches the needs of the business. A huge company might choose a big ERP system while a smaller company could try out a trial period in ERP in the cloud to see if it is worth the price for their company. They should have in-depth conversations with a vendor consultant to determine price of the software and per user and make sure their product meets their needs. A requirements meeting would go into detail about what the business is trying to accomplish and what the software will be able to deliver. Keeping employees in the loop and considering their input as part of the process will lead to greater employee buy-in.
Benefits of integrating SCM, CRM and ERP?
First and foremost, all your data is in one location which gives you a 360-degree view of your customers data. This also helps streamline all your business processes, as well as helps manage access to the software. This allows your limit access to our employee who needs the access.
Why would you integrate ERP?
ERP also known a core system allows a company to automate / manage the company and business processes. The processes of automating simple small tasks allows your employees to be freed up to focus on customers are more important tasks for your company such as expanding the company’s business.
Advice for implementing an ERP?
Do an RFI on all the top Vendors to decide which vendor is the best choice for your company.
Plan for expanding, do not select software that will not still fit you 5, 10 even 15 years down the road.
Make sure the vendor provides training.
Make sure the data, testing and functionality is all there that the vendor says is there.
Make sure it fits with the business plan and initiatives
Baltzan, Paige. BUSINESS DRIVEN TECHNOLOGY, 7th Edition. McGraw-Hill Higher Education, 20170207.
They are the backbone of ebusiness integration, success comes by integration of all these three. it allows the unlcokin of information to make it available anytime, any where and any user.
Because ERP is a full functionality with high performance that meets all business needs, and user requirements and it focuses on accessiblity, ubiquity, usaablity, mobility driving many advanages and its cost efficient, faster time to market, enables mobile workforce, new product development
Make sure your company is ready to intergrate. Entail careful planning in order to minimize the risk of failure and ensure goals are met. And you need to understand what your business process are. The ERP requires standardize implementation blueprints it takes involvement of all business and IT staff to process.
Reference: Business Driven Technology, by Paige Baltzan, Chapter 12 Integrating the Organization from End to End Enterprise Planning,
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