Writing Question

Learning Goal: I’m working on a writing exercise and need support to help me learn.

Based on this week’s readings, create a personal action plan focused on improving your verbal communication skills when providing service to your customers. Retail managers need to be able to properly verbally communicate with their employees and customers. Begin by taking an objective assessment of your current verbal communication strengths and areas for improvement. Once you have identified areas that need improvement, set goals for improvement.

Start your assessment by listing as many verbal communication strengths you feel you have. Then list some areas you feel you could improve upon. Share your list with other people who know you well to see if they agree or can add items. Keep in mind that you will likely be more critical of yourself than will others. Additionally, you may be sending messages that you are not aware of because of the way you currently communicate. For those reasons, keep an open mind when considering their comments.

Once you have a list, choose three items that you think need the most work and can add the most value when interacting with others. List these items on a sheet of paper along with specific courses of action you will take for improvement, the name of someone you will enlist to provide feedback on your behavior, and a specific date by which you want to see improvement. In regard to the date, keep in mind that research shows that it takes on average 21 to 30 days to see behavioral change; therefore, set a date that is at least in this range.

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