Fall 2022 MGMT 3370 21 Operations Management

Learning Goal: I’m working on a management writing question and need an explanation and answer to help me learn.

The objective of the assignment is for you to identify the cost of quality associated with product or service failures and the operational decision areas that contributed to the failure. Your research can start with you. Identify a recent product or service failure you experienced directly or recently heard about in the news. Research the company that provided the failure regarding the mission of the organization and/or statements regarding quality.

1) Summarize the event and then explain at least two of the cost of quality areas referred to in the text book that applies to your experience.

2) Describe at least two operational decision areas that contributed to the failure. Refer to the 10 decision areas outlined in the textbook.

3) What does the organization describes as its mission regarding quality? This links back to the strategy of the organization. Would you conclude that the organization operates within its stated mission regarding quality? If there is no statement of quality, state that in your report and share how you think the lack of a statment impacts the culture of the organization that may have contributed to the failure you experienced.

4) Describe actions you took to address the failure or your reactions. Did you contact the organization, share your expereince with others? Did you obtain a satisfactory resolution? Alternatively, if the failure you describe is not your personal, direct experience, describe actions that were taken by the organization to address the service failure. How do you believe customers’ reacted to the failure or corrections the organization made.

You may use the internet, newspaper, magazines or any other source of your choice. Site your sources for your research according to the APA format. Your documentation should be no more than one page. Absolute maximum is two pages.

Below is a link to an article about Tesla’s recall as an example of the significant cost associated with recalls.
https://heizerrenderom.wordpress.com/2021/02/08/guest-post-the-tesla-recall/

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more